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Customer Support

Please use the following resources to find answers to your questions.
If you still need assistance, our support representatives are available to assist you via e-mail, online chat or phone at 877-447-3938.

Support Hours: Monday through Friday, 6 AM to 6 PM Pacific time
Holiday schedule: Nov. 27 closed; Nov. 28 reduced hours; Dec. 24 closed; Dec. 25 closed; Dec. 26 reduced hours; Dec. 31 reduced hours; Jan. 1 closed; Jan. 2 reduced hours.
(Reduced hours = 7 AM to 4 PM Pacific time)

Reseller Support

Resellers can contact Authorize.Net Reseller Support for help with technical, billing and account questions.

Support Hours: Monday through Friday, 8 AM to 5 PM Pacific time
Holiday schedule: Nov. 27 closed; Nov. 28 reduced hours; Dec. 24 closed; Dec. 25 closed; Dec. 26 reduced hours; Dec. 31 reduced hours; Jan. 1 closed; Jan. 2 reduced hours.
(Reduced hours = 7 AM to 4 PM Pacific time)
  • Toll Free: 888-437-0481
  • Online Chat: Log into the Reseller Interface and click on Live Help
  • E-mail

Other Inquiries

  • Merchant Inquiry Form - Merchants that need a payment gateway account can contact us for assistance.
  • Reseller Inquiry Form - For Independent Sales Organizations (ISOs), Merchant Service Providers (MSPs) and other financial institutions that would like to become Authorize.Net resellers.
  • Partner and Developer Inquiry Form - For companies with products or services that require an Internet Protocol (IP) payment gateway—Shopping Cart Developers, Point-of-Sale Systems Developers, Web Developers, Web Hosting Companies, Internet Service Providers (ISP), Systems Integrators and Value Added Resellers, Companies with Merchant Customers—and wish to explore business development opportunities.
  • Webmaster - For feedback about our Web site.

Corporate Offices

Authorize.Net
808 East Utah Valley Drive
American Fork, UT 84003
Tel: 801-492-6450
Fax: 801-492-6489
10800 NE 8th St, Suite 600
Bellevue, WA 98004
Tel: 425-586-6000
Fax: 425-586-6005

CyberSource Corporation HQ
1295 Charleston Rd.
Mountain View, CA 94043
Tel: 650-965-6000
Fax: 650-625-9145

 

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